Frequently Asked Questions

Do you have a Disclaimer? [Back to Top]

Yes, we do.

DISCLAIMER: Frostbite, LLC and Facet Skis (together or individually referred to as “Facet”) under no circumstances shall be held liable for death or injuries to persons, damage to property, or for incidental, contingent and/or consequential damages or expenses arising from the use of Facet Skis products.

Do you have a size chart for your softgoods? [Back to Top]

Yes, we do have a size chart. Please note that the sizecharts are approximations. 

What is your Privacy Policy? [Back to Top]

Last Updated: November 17, 2013


Privacy Policy


This Privacy Policy relates You the “User” and to Frostbite, LLC & Facet Skis, together or individually referred to as “We”, “Us”, “Our”, “Frostbite”or “Facet”.


The Privacy Policy Statement applies to the Facet Skis website ( and to any and all products offered by Frostbite or Facet.


By using this website You signify your acceptance of this Privacy Policy.  If You do not agree to this Privacy Policy please do not use Our website.  We reserve the authority to make changes to this Privacy Statement and to the website at any time and without prior notice.  Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.  The Date in the upper right corner will notify the User of the last time that the Privacy Policy was Changed.


Your Personal Information

We do not sell or trade your personal identification information to others.  Information that is collected from your online order is only used to complete your order. 


Information that maybe obtained in order to complete your transaction may be, but is not limited to, Name, Address, Phone Number, Email Address, and Credit Card Number and information. 


Personal Information may come to Us though several different methods, which include, but is not limited to, when the User visits the website, subscribes to the mailing list or creates an account.  Other sources where information may be made available to Us is through the completion of a survey or other forms. 


Information that We do collect

The information that is collected from You, either by accessing the website, completing a purchase and/or your registration of a purchased product is used to better enhance your experience with Us. 


Information that We do collect from the User’s use of the website or that You voluntarily provide to us is used for the following purposes:

  • To improve your customer experience we sometimes may need to collect information to help us better respond to your service needs.  We may collect general information, nothing that is personally identifying, to learn more about our customer base and how they use our services.
  • To improve our website We may use some non-identifying information to share with affiliates, advertisers and/or business partners.  In order for us to improve our website and develop better customer experiences for the user we may use feedback collected from our users to help improve our products and services. 
  • To help process transactions or to help better facilitate transactions we may need to collect personal information.  In such instances we will only collect the information necessary to complete the transaction or to provide service for that order.  We will not provide this information to additional parties, unless authorized to do so by the user and only to the means necessary. 

With the Users permission we may use the Users email address to send them emails, notifications, or updates that may relate to their purchase or to provide them with updates related to the website, company information, or products and services.  There will be an option available for the User to opt-out of any such emails, by following the unsubscribe instructions in the email.


From time to time the user may see advertisements or other links posted on the website that may take the User to another website or service.  This Privacy Policy pertains only to Frostbite, LLC, Facet Skis and the website. 


Web Browser

Cookies - “Cookies” help in record keeping and sometimes track information about the User.  The website may use cookies to better enhance the Users experience. Cookies are placed on the users hard drive by the web browser.  Cookies settings can be controlled by the User from their computer and can be set to accept all cookies, refuse all cookies or be alerted as to when cookies are being sent.


If you have any questions relating to this Privacy Policy please email Us at [email protected] or call (203) 529-3681.

What is your Return/Exchange Policy? [Back to Top]

Return/Exchange Policy


So you ordered something and you really don’t like it or it doesn’t fit. No worries, you can return it with a few easy steps. 


First, call or email us. We can be reached at (203)-529-3681 or [email protected]


We’d like to build a relationship and hear about why your item needs to be returned. We’d also like to give you a Returned Merchandise Authorization (RMA) number and a shipping label.


Next, securely pack the product and send to the address below.

  1. Outside the Box: Be sure to write the RMA number on the outside of the box. 
  2. Include on a piece of paper the RMA number and a copy of the Proof of Purchase or Registration, inside the box. 
  3. Send item to us at our Return Processing location:

Facet Skis

46 Mollbrook Drive

Wilton, CT 06897

Attn: Return Services


*Please note that exchanges may take up to 7 days to process and possibly a little longer depending on product availability. We will let you know if the exchange will take longer then expected.


You ordered a Medium tee shirt and we shipped you a Large.

We’re very sorry. If a return or exchange is necessary because of an error made on our part, please keep the item.  We will be happy to ship you the correct item free of charge to correct our mistake. Give the errant item to a friend or, better yet, donate it to those less fortunate.


*Offer does not apply to skis*


What is your Warranty Policy? [Back to Top]


Each pair of skis that comes out of our shop are built with you in mind.  We are hands on and strongly believe in developing lasting customer relations. It is our hope to never have a warranty claim. However, we do recognize that issues arise and we will do our best to correct any manufacturing or workmanship defects for up to two (2) years. Please read our full warranty.